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We work hard to make sure you are completely satisfied with your home project. While we can't guarantee the workmanship of a Service Professional, we are here to help your project go smoothly. We will even provide up to $500 of additional labor toward making the job right.


  1. Select the Best Service Professional before establishing a contract for your project.
  2. Respond to our e-mails during the project. If you have any concerns, contact us via e-mail or toll free at (877) 699 - 4736 no later than 30 days following job completion.
  3. We'll initiate our problem resolution process to address your concern.
  4. If not resolved, we'll try to provide additional service professionals to try to fix the problem.
  5. We will pay the selected service professional up to $500 for the additional labor to make it right!


This Agreement describes the terms and conditions applicable to your use of our services at ServiceMagic. If you have any questions regarding this Agreement, you may contact us at customerservice@servicemagic.com.

We may amend this Agreement at any time; changes or amendments will be posted at the bottom of this page for public view and be considered effective 30 days from the date such changes take place. You further agree that by accessing the ServiceMagic Web site or utilizing the ServiceMagic services you agree to be bound by the Terms & Conditions as are in effect at such time.

    At ServiceMagic we are committed to making a consumer ("Consumer" or "you") user's total ServiceMagic experience a positive one. ServiceMagic's basic consumer service includes (1) the capture of information from the consumer describing their home service or project needs ("the Service Request"), (2) the matching of the consumer's Service Request with service professionals enrolled and profiled in the ServiceMagic network ("Member Service Professionals") based on work type and geography, (3) notification of these matching Member Service Professionals regarding the consumer's Service Request, and (4) sharing of the consumer's contact information with accepting Member Service Professional(s) and provision of profile information for these same Member Service Professionals to the consumer to (a) provide one or more service professional choices to the Consumer and (b) facilitate efficient communication and connection between Consumer and Member Service Professional(s).

    The quality of the ServiceMagic service for Consumers is highly dependent on the Consumer's provision of accurate and comprehensive information during the Service Request process.

    ServiceMagic does not guarantee that we will be able to match your Service Request with a Member Service Professional or that there are Member Service Professionals in your area that are capable, qualified, or willing to complete your home service needs or project. Although we take certain steps to confirm a Service Professionals state-required licensing and certain insurance coverages upon enrollment into our network, we make no guarantees or representations regarding the application or installation skills of Member Service Professionals, the quality of the job that they may perform for you if you elect to retain their services, or the accuracy of licensing or insurance coverage information subsequent to enrollment. It is entirely up to you to enter into a direct contract or otherwise reach agreement with a Member Service Professional, and we do not guarantee or warrant their performance on the job or the outcome or quality of the services performed. Your rights under any contracts you make with Member Service Professionals typically are governed by your state and local laws. Should you have a dispute with any Member Service Professional, you must address such dispute to the Member Service Professional directly first, and you hereby agree to release and hold harmless ServiceMagic (and our employees and agents) and any other person, firm, or entity (including our business partners such as a product manufacturer or supplier who may employ the ServiceMagic matching utility) from any damages or claims (including consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes and your dealings with Member Service Professionals.

    In the event that you can not resolve such dispute by working directly with the Member Service Professional, then ServiceMagic may provide Consumer support via its Resolution Process and/or Limited Service Guarantee based on the specific circumstances of the dispute, as further described below.

    While we cannot guarantee the success of your home service or project, including but not limited to the quality of the work, performed by any Member Service Professional, the ServiceMagic Resolution Process has been developed to try and assist you in resolving any service or workmanship problems that may arise in the course of a home improvement, repair or maintenance service or project and which may be the fault of a Member Service Professional who you learned about through the ServiceMagic service. Under the circumstances more fully described herein and upon completion of all required procedures, we may, upon your request, attempt to provide limited assistance in resolving disputes between you and a Member Service Professional. You must participate and use good faith efforts to resolve problems through the ServiceMagic Resolution Process. If, in its sole discretion, ServiceMagic determines that you have not participated and cooperated in good faith in the Resolution Process, ServiceMagic may terminate such Resolution Process, such termination of the Resolution Process would also serve to disqualify you from the Limited Service Guarantee described below with no further obligation to you whatsoever. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions. If there exists any conflict between this section and any other section of these Terms & Conditions, such other section shall control.
    1. To be eligible for the Resolution Process and the Limited Service Guarantee, you must have used a Member Service Professional who you learned about through the ServiceMagic service pursuant to a qualified Service Request. You must have entered into a contract or agreement with the ServiceMagic Member Service Professional within 30 days from the date that your Service Request was submitted. The Resolution Process and Limited Service Guarantee is not applicable under the following circumstances:
    2. For work that is performed without a contract or agreement signed by both parties;
    3. For work performed by someone other than a ServiceMagic Member Service Professional
    4. For any materials, whether or not provided by you or the Member Service Professional;
    5. For work altered by you or any other party except the Member Service Professional; or issues relating solely to the performance of equipment, appliances or other machinery installed by the Member Service Professional. ServiceMagic will have no obligation to pay for or replace any damaged or inoperable parts, materials, or product.
    6. For work that extends beyond the scope or description of the original Service Request you submitted to ServiceMagic.
    7. For service provided by real estate agents;
    8. For service provided by lenders;
    9. If you have not contacted ServiceMagic customer service via phone, e-mail, letter, fax, or online "live chat" within 30 days following service or job completion.
  3. We'll initiate our problem resolution process to address your concern.
  4. If not resolved, we'll try to provide additional service professionals to try to fix the problem.
  5. We will pay the selected service professional up to $500 for the additional labor to make it right!

Documentation: ServiceMagic takes all complaints against our Member Service Professionals seriously. To initiate the Resolution Process, we request that all complaints be thoroughly and accurately documented in writing and copies of all related documents, including original signed contracts or agreements, evidence of payments, signed change orders, etc. be provided up front. Should you choose to lodge a written complaint against a ServiceMagic Member Service Professional you are acknowledging that ServiceMagic may share your complaint with the Member Service Professional. All consumer complaints related to a ServiceMagic Service Request that are provided to ServiceMagic are recorded and added to the Member Service Professional's file for evaluation purposes and the Member Service Professional is notified so that they can correct their practices to conform to ServiceMagic's Performance Pledge.

Facilitating Communication: Our experience shows that in most cases, communication between you and the Member Service Professional can resolve most problems. ServiceMagic will, at the request of a Consumer or a Member Service Professional, attempt to contact the other party and relay specific concerns related to a ServiceMagic Service Request. In the past, ServiceMagic has been able to successfully act as a neutral third party in such disputes because all contracts are directly between the Consumer and the Member Service Professional. We will endeavor to help both parties reach a mutually acceptable resolution to any disputes. ServiceMagic is not responsible or liable if a mutually acceptable resolution is not reached.

3rd Party Evaluation: Based on having initiated a proper Resolution Process, including the Consumer's provision of all required documentation, and in the event that a Consumer and a Member Service Professional have irreconcilable differences and are still unable or unwilling to agree upon a resolution, ServiceMagic may elect to have another ServiceMagic Member Service Professional ("Reviewing Service Professional") inspect the service or project, potentially including a job site visit and interviewing the Consumer, and render their opinion to ServiceMagic as it relates to the workmanship and service of the original Member Service Professional. If ServiceMagic chooses to employ this approach, which is solely at ServiceMagic's discretion, then the Consumer must make every effort to accommodate such a visit and provide complete and accurate information to the Reviewing Service Professional.

Limited Service Guarantee: In the event that a Consumer and a Member Service Professional have irreconcilable differences and are still unable or unwilling to agree upon a resolution, the Consumer may be eligible for the Limited Service Guarantee. To be eligible for the Limited Service Guarantee, the Consumer has to:

  1. Have provided accurate and truthful information via the Service Request;
  2. Have entered into a signed (by both parties) contract or agreement with a Member Service Professional that the Consumer learned about through the ServiceMagic service;
  3. Have entered into a contract or agreement for a home service or project consistent with that described in the Service Request;
  4. Have supplied ServiceMagic with a written complaint regarding the Member Service Professional's workmanship or service and provided all required documentation;
  5. Have complied with any request by ServiceMagic for a 3rd Party Evaluation;
  6. Be willing to have another ServiceMagic Member Service Professional complete the contracted work if possible or remedy the work in dispute;
  7. Have met all requirements described herein.

In the event that all above conditions are met by the Consumer, ServiceMagic may grant the Consumer the Limited Service Guarantee in an amount equal to the Consumer's actual out of pocket monetary losses, such amount not to exceed $500.00. ServiceMagic can choose whether to have another ServiceMagic Member Service Professional ("Remedy Service Professional") provide service to remedy the workmanship or services in dispute, in such case ServiceMagic will pay the Remedy Service Professional directly, or pay the Limited Service Guarantee award in cash to the Consumer. ServiceMagic reserves the right, in its sole discretion, to determine the form of the Limited Service Guarantee award.

Upon payment of any amounts by ServiceMagic pursuant to this Limited Service Guarantee program, whether in cash or as payment to the Remedy Service Professional, and in consideration of any such payment, you agree to assign any and all rights you have in any agreement with the Member Service Professional to ServiceMagic, but not any of your obligations there under and further agree to execute any documents reasonably necessary to effectuate such assignment.


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